Help & FAQ
WHERE ARE YOUR CANDLES FROM?
All Joetie candles are hand selected and sourced from UK based reputable candle creators. Always made from 100% natural wax & essential oil or high-quality fragrance oils.
We try to select products that can be reused in some way, like a stationary holder or toothbrush holder! Please try to reuse your holders, but all candle and diffuser containers can be recycled.
DO YOU SHIP INTERNATIONALLY?
At present Joetie only ship to Great Britain. But please email email@example.com for any other shipping enquiries.
HELP! MY ORDER HASN’T TURNED UP?
Please allow up to 5 days for any order to be received, on order despatch you will receive a tracking number via our courier partner. If your product arrived damaged in any way, please contact us at firstname.lastname@example.org and send a photo with your email enquiry.
I NEED TO CANCEL/AMEND MY ORDER WHAT DO I DO?
Orders are shipped the same day of being placed or the very next working day. Please contact email@example.com with your order number and we will do our best to help.
For all other enquiries please email firstname.lastname@example.org